Privacy Policy

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including delivery coordination
• Sending order confirmations, shipping updates, and customer service communications
• Personalising your experience and recommending relevant products
• Sending marketing communications (only with your consent; you can opt out at any time)
• Improving our website, products, and customer experience
• Complying with legal obligations applicable under Pakistani law

We do not sell, rent, or trade your personal information to any third party. We may share data only in the following limited circumstances:

• With courier and logistics partners strictly for order delivery purposes
• With payment processors to securely complete transactions
• With cloud service providers who host our website and data (bound by confidentiality agreements)
• With regulatory or law enforcement authorities when required by law

All third-party service providers we work with are contractually obligated to handle your data securely and only for the purpose it was shared.

Our website uses cookies — small text files stored on your device — to improve functionality, remember your preferences, and analyse website traffic. Types of cookies we use:

• Essential cookies — required for the website to function correctly (cannot be disabled)
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies — used to deliver relevant advertisements (only with your consent)

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect your experience on our website.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Order records are typically retained for a minimum of 5 years for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time, subject to legal retention obligations.

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure, access-controlled servers for data storage
• Regular security reviews and access audits
• Staff training on data protection and privacy best practices

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect any unauthorised use of your account, please contact us immediately.

You have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct any inaccurate or incomplete information
• Deletion — request that we delete your personal data, subject to legal obligations
• Opt-out — unsubscribe from marketing communications at any time via the link in any email
• Portability — request your data in a structured, machine-readable format where applicable

To exercise any of these rights, please contact us at sales.lordshealthcare@gmail.com. We will respond within 30 days.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us and we will promptly delete it.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Any material changes will be notified via a prominent notice on our website or via email. We encourage you to review this page regularly. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.